MyCharlie Mobile Application and the 24/7 Virtual Assistant powered by AI technology is designed to engage, educate, and evaluate individual needs and allow members to have on-demand access to interdisciplinary Population Health Team with frequency of touchpoints determined by clinical complexity and needs. The MyCharlie Mobile Application and the 24/7 Virtual Assistant navigates all members on their personal healthcare journey by allowing connection to wellness applications and wearables for enhanced lifestyle behavior monitoring.
MyCharlie Key Features:
• White labeled messaging to introduce the AHC Health & Wellness Program
• Analytics integration automating risk level assignments for each member
• Integrated Milliman Care Guidelines to develop person-centered and dynamic care action plans
• 24/7 Virtual Assistant with on-demand engagement with team members
• Enhanced lifestyle behavior monitoring with connectivity to health apps and wearables
• Powered by Al Technology to streamline member communication and engagement
• BT enabled medical devices for real-time biometric monitoring
• Adherence Monitoring, using reminders and tasking to navigate members through their personal healthcare journey